肌力裝有助於改善工作環境，讓顧客滿意－KASUMI超市

在日本東部經營188家超市的KASUMI，根據員工對改善工作環境與負擔意見，導入了"肌力裝Muscle Suit Every"。倉庫員工因抬舉和裝載20公斤以上的箱子而受腰痛所苦。這項工作每天必須重複100到200次，因此員工必須不時地休息以處理這繁重的工作。為了預防傷害，幾名員工向主管提議導入肌力裝Muscle Suit Every。

在正式導入肌力裝(Muscle Suit Every)之前，員工已做了幾個試驗和評估文件，如圖所示。評估項目如可用性、減輕負擔的程度、穿戴時間等，並在滿分為5分下給出了4.4分。肌力裝Muscle Suit大大地展示了有效性，於是很快被導入。

導入肌力裝Muscle Suit之後，員工們體會到不再需要時常休息，如此一來工作效率大大提升。一位飽受腰痛之苦達20年的員工表示，"這就像多了一塊肌肉一樣"。

"如果員工不健康、不快樂，客戶也會不滿意，因為客戶都是可以感受到這些的"，店經理說。在超市中有一半以上的工作，都是在來店的顧客看不到的倉庫裡完成的，也由於不被顧客所看見，倉庫員工的改善很可能不被考慮。肌力裝Muscle Suit可支持超市行業的主要營運，對減輕腰部負擔的投資很少，對提高工作效率和保護員工健康卻非常有效。

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Muscle suit contributes to improve the working environment Leading to satisfaction of customers 【 Supermarket Kasumi 】

Supermarket Kasumi, operating 188 supermarkets in eastern Japan, has introduced "Muscle Suit Every" from employee's voice about improving the working environment and the burden. Warehouse staffs were suffering from lower back pain as the work includes lifting and loading up to 20kg of boxes. This work need to be repeated 100 to 200 times a day therefore staffs had to rest time to time to handle this heavy duty. To prevent getting injuries, several staffs stood up to make a proposal to the executive to introduce "Muscle Suit Every".

Before officially introducing the Muscle Suit, staffs have done several trials and made documents of evaluation as shown in the left picture. They have evaluated items such as usability, level of burden reduced, time taken to wear etc , and have rated 4.4 points out of 5 points. Muscle Suit greatly showed the effectiveness and was shortly introduced.

After the introduction of muscle suit, staffs realized that they did not need to take rest time to time so the work efficiency was greatly enhanced. One staff suffering from his lower back pain for 20 years expressed that "it was like getting an additional muscle".

"If our staff is not fit and happy, customers will not be satisfied. Customers can feel these kind of things", store manager says. In supermarkets, more than half of the work are done in the warehouse where customers do not see when they come to the shops. It is likely that improvements for warehouse staffs were not properly considered since they are not visible to customers. Muscle Suit could support one of the main operation in the supermarket industry. Investment to reduce lower back burden is small and very effective to enhance work efficiency and protect health of employees.

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